91´ÎÔª

Payment Plan FAQs

• How do I sign up for a payment plan?

  Students must opt-in to a tuition payment plan each semester via their Nelnet QuikPay Portal. You may access this by logging into GrizPortal and selecting Open Student Dashboard. You will find the Nelnet QuikPay Portal under Student Accounts & Billing. Note: you will need to register your account with Nelnet if this is your first time in the QuikPay Portal. Once you are logging in, follow the steps in your Nelnet portal to sign up for a payment plan.

• How does a payment plan work?

  Once you opt-in to a payment plan, a down payment is required on your sign-up date.  Students must sign up for a payment plan by the first day of class. An auto-draft payment method is required to set up a payment plan. 

• What kind of payment methods can I use with a payment plan?

  An auto-draft payment method is required to set up a payment plan. You may select Bank/ACH Payments or Credit Card/Debit Card Payments.

  Bank/ACH Payments: ACH payments are those payments you have authorized Nelnet to process directly with your U.S. financial institution. It is a bank-to-bank transfer of funds that you have preapproved for your expenses at the 91´ÎÔª. Payments may be made from either your checking or savings account. Payments are processed on the 20th of each month and will continue until the balance is paid in full. You will need your checking/savings routing and account numbers. Please note: The ACH option is only available to you if your banking institution is located in the U.S.

  • Important note about ACH Payments: We highly recommend if you wish for the payment to be withdrawn from your checking or savings account to choose the ACH option and complete the required account information. You will be notified by Nelnet via mail or e-mail if your payment is returned for any reason.

  Credit Card/Debit Card Payments: If you elect to use this option, your monthly payment will be automatically charged to the credit or debit card you designate. Payments will be charged on the 20th of each month until the balance is paid in full.

  • Important note on Debit Card Payments: Debit cards normally carry a daily or per transaction limit. If you choose to use your debit card, you may be at risk of having your payment declined and being charged a returned payment fee of $30 per occurrence by Nelnet. The cardholder can call the card company or bank before signing up for a payment plan and request the daily or per transaction limit to be increased to allow you to use your debit card but this is at your own risk. PLEASE review your daily or per transaction limits on your debit card if you attempt to use this option or you will be liable for the returned payment fee assessed by Nelnet.
• How to I set up parents or others as authorized payers?

  To set up an Authorized Payer, the student must invite an Authorized Payer (proxy) in Nelnet QuikPay.

  Instructions for students to set up Authorized Payers can be found here.

  Instructions for Authorized Payers to set up an account can be found here.

• How do I make changes to my banking information?

  To make any changes to your banking information log into your Nelnet QuikPay account through GrizPortal and make the changes.

  If you need help, contact Nelnet’s Call Center at 888-470-6014.

  Nelnet's Call Center staff are available from 7 a.m. to 9 p.m. CST Monday-Friday, and Saturday from 8 a.m. to 2 p.m. CST.  

• How do I know if my balance has been adjusted?

  Do not assume your balance will automatically be adjusted if an additional partial or full payment is made, financial aid is received or a class is dropped or added. You should review your balance online through your Nelnet QuikPay Account.

• When is my down payment/enrollment fee/full payment deducted from my bank account?

  Please remember, once you have submitted your payment plan agreement online, the nonrefundable enrollment fee of $50 and any down payment or full payment that you have agreed to are charged to your payment method immediately.

• What happens if my auto draft payment fails?

  Payment drafts cannot be stopped within two business days of the scheduled monthly payment draft.

  If your monthly payment fails to process for the first or second drafting attempt:

  • Your classes WILL NOT be dropped.
  • Nelnet Payment Plan servicer will charge you or your authorized payer a $30 NSF fee for missing the payment and you or the authorized payer will be notified by email or mail of the failed payment attempt and when they will reattempt that payment.
  • Payment reattempts are generally scheduled for the 20th or the 5th of the month following the missed payment date.

  If your monthly payment fails for the third drafting attempt (same monthly payment failed for the first attempt, then two more reattempts - three total attempts):

  • Your Payment Plan contract is terminated
  • The student or authorized payer will receive an email from Nelnet 
  • Your classes will not be dropped
  • You are responsible to make payments directly to UM.
  • You or authorized payer are liable for all NSF charges to the Payment Plan servicer and to your banking institution. NSF charges are the student's responsibility.
• What if I have a past due balance?

  Your payment plan balance for the current semester does not include past due balances. If you sign up for a plan, your payment will pay the oldest outstanding charge first, causing your current payment plan to rebalance.

  If you have specific questions about your plan or your past due balance, contact Student Account Services.

• What if I need more help navigating my payment plan?

  Student Financial Services is here to help you navigate your payment plan.

  You can also contact Nelnet’s Call Center at 888-470-6014.

  Nelnet's Call Center staff are available from 7 a.m. to 9 p.m. CST Monday-Friday, and Saturday from 8 a.m. to 2 p.m. CST.