Proxy Access for Payments
Nelnet, our payment processing vendor, provides a simple, easy way for a student to identify a person as a proxy for online payment options.
If the proxy has questions about the billing information they are viewing, the proxy should speak directly to the student.
Contact Nelnet for Assistance
For general assistance or to change your phone number, call Nelnet at 888-470-6014.
Customer service representatives are available:
Monday - Thursday, 7:30 a.m. to 7 p.m. (CST).
Friday, 7:30 a.m. to 5 p.m.
Live chat with a customer service representative is available:
Monday - Friday, 8 a.m. to 5 p.m. (CST).