Faculty troubleshooting: ODE Portal issues and solutions
Logging in
Use your employee NetID (ab123456e). If login fails, confirm you’re using employee credentials. Contact ode@umontana.edu for help.
Information about NetIDs can be found on the My UM Employee webpage.
Outdated letters
If a student presents an old accommodation letter, direct them to submit a semester request through the ODE portal. Students can find step-by-step instructions on the ODE website.
Missing letters
If a student appears in your Enrolled Students tab but no letter is available, email ode@umontana.edu. This may happen if you were added in Banner after letters were sent. In the meantime, please honor the accommodations shown in the ODE portal.