electric UM Dash bus sitting at a charging station on the UM campus

UM Transportation and Parking Services

The Americans with Disabilities Act (ADA)

ADA Policy Statement

In recognition of the dignity and worth of every member of its community, the 91次元 pursues a campus that is free from discrimination, harassment, and retaliation based upon race, religion, color, national or ethnic origin, shared ancestry, creed, sex (including pregnancy, childbirth, lactation or related medical conditions), gender (including gender identity, gender expression, and gender transition), sexual orientation, physical or mental disability (including having a history of a disability or being regarded as having a disability), marital or family status, genetic characteristics or information, age, veteran or military status, or political ideas (taken together, generally, “protected-status harm”).

As a program of the University and recipient of Federal financial assistance, ASUM Transportation is committed to ensuring no person is excluded from participation in or denied the benefits of its services on the basis of disability.

  • ASUM Transportation is committed to providing safe, sustainable, and equitable transportation services for the campus community. In accordance with FTA 49 CFR Parts 27 and 37, ASUM Transportation provides that a reasonable modification to our services will be performed so long as the requested modification does not meet one of the following exceptions:

    • would cause a direct threat to the health or safety of others;
    • would result in a fundamental alteration of the service;would not actually be necessary in order for the individual with a disability to access ASUM Transportation’s service; or
    • would result in an undue financial and administrative burden.

    To request a reasonable modification, please contact our ADA Coordinator at (406) 243-4599 or email asumtransportation@mso.umt.edu. 

  • ASUM Transportation is committed to providing service information to all its customers in a format that is responsive to the needs of persons with disabilities. To request ASUM Transportation’s information in accessible formats, such as Braille, please contact our ADA Coordinator at (406) 243-4599 or email asumtransportation@mso.umt.edu.

  • Policies and Procedures | 91次元 

  • This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. Any person who believes they have been subjected to discrimination under the ADA based on their disability may file a complaint with ASUM Transportation.

    To file a complaint with ASUM Transportation:

    1. The complaint should be filed in writing or electronically and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Forms can be found below or requested at University Center, Room 115, 32 Campus Dr, Missoula, MT, 59812
    2. The complaint should be submitted as soon as possible, but no later than 180 days from the date of the alleged discrimination.
    3. Within fifteen (15) days, the ADA Coordinator will contact the complainant to discuss the grievance, gather any additional information necessary, and identify possible resolutions.
    4. The ADA Coordinator will respond in writing or other accessible format. The response shall explain ASUM Transportation’s conclusions regarding the complaint and, if appropriate, suggest options for resolving the grievance. If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision to the Office of Conflict, Resolution, and Policy at the 91次元.
    5. All grievances, responses, and related files will be retained by ASUM Transportation for at least five (5) years.

    *Should ASUM Transportation receive an ADA complaint in the form of a formal charge or lawsuit, the complaint will be forwarded to the 91次元 General Counsel’s Office.

  • The 91次元, Office of Conflict, Resolution & Policy

    The 91次元, Office of Disability Equity

    • Aber Hall, 1st Floor
    • Missoula, MT 59812
    • Voice - (406) 243-2243
    • UM ODE website

    Federal Transit Administration’s Office of Civil Rights

    • Attention: Complaint Team
    • East Building, 5th Floor - TCR
    • 1200 New Jersey Avenue, SE
    • Washington, DC 20590
    • Voice - (888) 466-4511
    •  

ADA Complaint Form

Please fill out this form to the best of your abilities and somone from our team will reach out to you.

UM Affiliation
Preferred Method of Contact
Date of Incident
Time

* Indicates a required field

Title VI

ASUM Transportation operates its programs and transit services, known as UDASH, without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with ASUM Transportation. 

For more information on ASUM Transportation’s civil rights program, and the procedures to file a complaint, contact 406-243-4599; email ASUMTransportation@mso.umt.edu; or visit our administrative office on the 91次元 Campus in Room 115 of the University Center.

A complainant may file directly with the Federal Transit Administration (FTA) by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. 


If information is needed in another language, please contact 406-243-4599. 

Notificaci贸n al p煤blico de los derechos bajo el T铆tulo VI

ASUM Transportation opera sus programas y servicios, conocidos como UDASH, sin distinción de raza, color y origen nacional de acuerdo con el Título VI de la Ley de Derechos Civiles. Cualquier persona que crea que ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el Título VI puede presentar una queja ante ASUM Transportation.


Para obtener más información sobre el programa de derechos civiles de ASUM Transportation y los procedimientos para presentar una queja, comuníquese al 406-243-4599; envíe un correo electrónico a ASUMTransportation@mso.umt.edu; o visite nuestra oficina administrativa en el Campus de la Universidad de Montana en la Sala115 del Centro Universitario.


Un denunciante puede presentar una queja directamente ante la Administración Federal de Tránsito (FTA, por sus siglas en inglés) mediante la presentación de una queja ante la Oficina de Derechos Civiles, Atención: Coordinador del Programa del Título VI, Edificio Este, 5.º Piso-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

Si necesita información en otro idioma, comuníquese al 406-243-4599.

Accessibility on UDASH

bus ramp

Ramps

All UDASH buses are equipped with at least one ramp to assist passengers with mobility aids or limited mobility. If you would like to use the ramp during the boarding or alighting process, please let the driver know. 

bus kneeling

Kneeling

All UDASH buses kneel, which brings the floor of the bus lower to the ground for easier boarding or alighting. If you would like the bus to kneel, please let the driver know. 

light up stop request sign

Automatic Stop Announcements

All UDASH buses are equipped with technology that automatically announces the locations of major stops and intersections. The announcements allow passengers to orient themselves throughout the route. You may ask the operator to announce when the bus is approaching your stop. 

bus priority seating

Priority Seating

Priority seating is located near the front of the bus for seniors or passengers with disabilities. If the priority seating is full and you need to sit at the front of the bus, please tell the driver. The driver will ask riders in that area if they are willing to move to a different seat, but the driver cannot require passengers to move. 

Mobility devices

Mobility Devices

All UDASH vehicles are accessible to those who use mobility devices. Each vehicle has at least two designated areas for mobility device securement; on some vehicles, this is the same area as the priority seating area. When you board, the driver will secure your mobility device. If you do not wish for your device to be secured, let the driver know. To request a stop, press the yellow strip on the folded seat. Once you are at your requested stop, the driver will unsecure your device and deploy the ramp so you may safely exit the vehicle
service dog

Service Animals

Service animals are welcome on all UDASH buses. Drivers may ask if your animal is a service animal and what tasks the animal is trained to perform. The regulations define a service animal as an animal “individually trained to work or perform tasks for an individual with a disability.”